As a policy, all our doughnuts and treats that ship nationwide are final sale. We do not accept returns or offer refunds on any order that is shipped nationwide. Any changes or cancellations to a nationwide shipping order must be made 3 days in advance of the initially requested delivery date.
Doughnut Plant does not offer refunds for delays caused by our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners’ employees or similar reasons.
For our Wonder Wheel cake doughnut ice cream sandwiches: ICE CREAM MELTS! Cover your package with Route insurance to protect your purchase from lost or delayed packages! Don't take the risk: you want a box full of WONDER WHEEL cake doughnuts filled with ice cream, not soup! Make sure to add Route Shipping Protection in your cart to activate.
In the instance that you experience an issue with your order, please contact email@example.com. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.